Leveraging automation can be a double-edged sword. As customers look for simpler claims processes and access to information, it can be easy to put tools into place that make customers feel left out of the loop, unheard, and wary of the process.
More than two-thirds of insurance carriers will invest in predictive analytics and artificial intelligence over the next two years. Sixty percent of carriers will invest in automation, and more than half will invest in machine learning.
Access the Connected Auto Insurance 2020 report and make sure your Auto business; personal or commercial, is delivering on customer expectations and maximizing the opportunities that available technologies like telematics, IoT, AI and analytics offer.
Building on its previous success, Insurance Nexus are delighted to announce the return of the Connected Insurance USA Summit, which will take place November 20-21 at the Radisson Blu Aqua Hotel, Chicago Illinois.