Following in the footsteps of the digital-first giants, the insurance industry has finally joined the era of the customer. As the collision of technology and insurance continues apace, it is arguably having the greatest impact on the industry since the computer revolution of the 20th century.
Despite its little-deserved reputation as the sleepy corner of financial services, insurance can be a disorientating industry to work in as Insurers and Insurtechs alike contend not just with cyclical adjustments but massive seismic shifts in the business.
Following up our last post, we’ve continued to explore the impacts of automation on claims with Eva Berg-Winters, Former Head of UK Claims at Hiscox; Steve Tait, Head of Claims Automation at RSA; and Klaus Vogel, SVP Claims at IF P&C.