In an age where customers are demanding their Insurance Carrier be more like Amazon or PayPal with a smooth, touchless customer experience, Insurance Carriers face multiple obstacles to satisfying this demand.
Chief among them is the overwhelming multitude of technologies available to reach that touchless claims goal.
With over 70% of insurance carriers looking to invest in AI, Machine Learning and Automation/RPA in the next 2-5 years, now is the crucial time for all insurance carriers to carefully consider their approach to choosing the right technologies at the right time and integrating them without damaging crucial business processes or the customer experience. To discuss how to leverage the value of technology to improve customer experience and deliver efficiencies, Insurance Nexus is bringing together a team of experts including Eric Spencer (Chief Claims Officer, Ameriprise) and Amrish Singh (Head of Prodcut, Metromile) for a live webinar, ‘Transform the Claims Process using a Plethora of New Technologies’ on December 4th at 11:00am ET.
Eric Spencer, Chief Claims Officer at Ameriprise and one of the webinar speakers is excited to be part of the insightful session:“It’s an exciting and challenging time as we craft the design to meet the needs of the “service-touch” generations to “techno-service” generations. As leaders, we live in a world where we are led by or lead through change, regardless understanding the intersection of design and technology deliveries is at the core.”
Registrants to this webinar can expect to explore the following:
Build VS Buy– Determine the best course of action when attempting to scale the advanced technologies across your business to maximize the efficiency of claims processes
Decision Making– How you can balance budgetary constraints, resources and time limits when deciding whether to build internally
Does touchless mean seamless? – Learn which processes should be automated to increase efficiency and reduce cost whilst holding on to the empathy the customer needs
This webinar is being run in conjunction with Insurance Nexus’ upcoming Fourth Annual Connected Claims USA Summit, taking place June 24th–25th, at McCormick Place. Welcoming over 1500 senior attendees, Connected Claims USA is the world’s largest gathering for claims executives striving for efficient, customer-centric claims processing. More information can be found on the website at https://events.insurancenexus.com/connectedclaimsusa/
Head of USA Operations
Phone: +44 (0) 207 422 4369
Toll Free: 1 800 814 3459 Ext: 4369
About Insurance Nexus:
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